Status. Proposed design only. Nothing in this vault is DG client approval. No application, service or test has been executed; every scenario is Not executed. Fees and dates are open.
DG19 · Refund request is not a payment instruction
| Field | Value |
|---|---|
| Status | Not executed |
| Type | Manual DG service |
| Layer / kind | Manual · authority rehearsal |
| Priority | — |
| Gates | S06 |
| Build step | Step-12-Manual-DG-Services-and-Scope-Guards |
| Decisions | Q12, Q17 |
Given
Unverified address requests ledger, remedy or changed bank account; genuine client separately requests refund.
When
Check requester via trusted contact and route genuine request to authorised decision role.
Then / oracle
No data/finance instruction to spoofed requester; pause sensitive action. Genuine request records requested remedy, evidence and pending decision under agreed terms. No blanket no-refund rule, invented entitlement or automated payment/routing.
Evidence required
Verification trail, restricted complaint reference and approved decision record only when it exists.
Decision dependency (verbatim)
Q12/Q17: charges/remedies/finance verification remain DG decisions outside product scope.
Source: TDD rev 1.3 (PDF); machine-readable in 10-Sources/tdd-bundle/. Back to Scenario-Index · Traceability-Matrix · integration dependencies in Dependency-and-Regression-Table.