Status. Proposed design only. Nothing in this vault is DG client approval. No application, service or test has been executed; every scenario is Not executed. Fees and dates are open.
Disposition under GGA (R6)
The GGA Blueprint has no per-client paid-service catalogue or per-service charge; the only charge is the voluntary annual contribution after recognised value and explicit opt-in (pp. 1, 8). Under the owner direction N2 this track is Superseded by the GGA model where the GGA documents replace it and Parked, no GGA feedback received where they are silent (Vault-Update-Plan section 9). “DG” in the text below means GGA; IDs never change.
| Scenario | Disposition | Blueprint basis | Replaced or carried by | Open |
|---|---|---|---|---|
| DG06 | Superseded | p. 6 | GS24-staged | — |
| DG10 | Reframed | pp. 6, 15 | GS11-staged | — |
| DG18 | Parked | pp. 9, 20 | none | GL01-staged |
| DG19 | Reframed | pp. 8, 15 | GS23-staged | GL05-staged |
| DG20 | Reframed | pp. 6, 17 | GS11-staged | — |
| DG24 | Reframed | pp. 1, 16 | GS25-staged | — |
Note disposition. Parked, Reframed, Superseded (scenario by scenario, above). Where a scenario is Superseded or Reframed, use the replacing GS scenario, not this note, as the oracle.
| Decision | Topic | Disposition |
|---|---|---|
| Q08 | DG metadata and support-content access | Reframed |
| Q09 | Environment, retention and service targets | Retained and extended |
| Q12 | per-client service and charges | Superseded |
| Q13 | neutrality and staffing | Reframed |
| Q14 | consent and contacts | Reframed |
| Q15 | requested-help operations | Reframed |
| Q16 | ledger, feedback and publicity | Reframed |
| Q17 | complaint, remedy and departure | Reframed |
| Q18 | incident and third-party evidence | Reframed |
The 1.3 text below is kept verbatim as history and is not the GGA oracle. Nothing here is GGA approval. Registers: Scenario-Dispositions-staged, Decision-Index-staged. No scenario has been executed.
S06 · Complaints, remedies and incidents
Proposed service check, not approved by DG. Separate from software gates A01–A11 and from Kedar’s software milestones. No fee, quantity, time window or remedy is set here.
Rule
Classify the complaint; the original promise and evidence of work performed are recorded; review by a non-involved role; no automatic refund; a refund request is not a payment instruction.
Separation
- Balanced software involved: see scenarios classified balanced-boundary below.
- Manual DG procedure: Complaint handling procedure.
- Added software scope (not included): Refund/bank routing software.
Scenarios
DG06, DG10, DG18, DG19, DG20, DG24
Pending decisions
Q08, Q09, Q12, Q13, Q14, Q15, Q16, Q17, Q18
Example communications (synthetic templates) are in the TDD annex: PDF. Bracketed fields are blank for DG.