Status. Proposed design only. Nothing in this vault is GGA client approval. The GGA client documents are supplied drafts: see GGA-Source-Digest. No application, service or test has been executed; every scenario is Not executed. Delivery fees and dates are open.
Q17 · complaint, remedy and departure
| Field | Value |
|---|---|
| Status | Pending GGA decision (recorded in 1.3 as “Pending DG decision”) |
| 1.3 to GGA disposition | Reframed |
| Responsible role to confirm (recommendation) | GGA commercial/complaint owner |
| Needed before | Before sale; DG06/18/19/21/23 |
| Named owner | [ ] |
| Due date | [ ] |
| GGA approver / decision date / chosen rule | [ ] |
What the GGA documents say
Voids, refunds and corrections are finance actions with reasons; a disputed identity or capability claim goes to GGA review; a data deletion request is owned by GGA (pp. 4, 8, 17).
Source class: client-supplied design proposal or proposed default unless stated; GGA acceptance is not recorded. See GGA-Requirement-Register.
Rule or question as proposed in 1.3 (kept as history)
Independent reviewer/fallback, classification, review/update/escalation windows, unmet/disputed evidence and remedy authority; charges or refunds on rejection, and unfinished obligations, under agreed terms. Finance routing not designed.
Still open
Independent complaint reviewer or fallback, review and escalation windows, remedy authority beyond finance corrections.
Scenarios that depend on this decision (1.3 IDs, unchanged)
DG06, DG17, DG18, DG19, DG21, DG23, DG24, DG30, DG32, DG34, DG43. Their dispositions are set in work package R4.
Related
GL05-staged. Index: Decision-Index.
A suggested default is a recommendation, not an approval. Record any actual decision with: ID · chosen rule · amendment to architecture and acceptance · GGA approver · decision date · affected test IDs · implementation owner.