Status. Proposed design only. Nothing in this vault is DG client approval. No application, service or test has been executed; every scenario is Not executed. Fees and dates are open.
DG18 · Complaint classifications select the right route
| Field | Value |
|---|---|
| Status | Not executed |
| Type | Manual DG service |
| Layer / kind | Manual · complaint rehearsal |
| Priority | — |
| Gates | S06 |
| Build step | Step-12-Manual-DG-Services-and-Scope-Guards |
| Decisions | Q17, Q18 |
Given
Fixtures: no deal after work; no fit; DG non-delivery; false verification; confidentiality incident.
When
A complains; B private explanation is offered as DG defence.
Then / oracle
Classify honestly; show own agreed/done/unmet work only. Do not disclose B private explanation. Non-involved authorised reviewer considers remedy; no automatic grant/denial. Disputed completion stays disputed. Incident containment does not wait for commercial review.
Evidence required
Five classification records, safe acknowledgement, reviewer independence and incident escalation.
Decision dependency (verbatim)
Q17/Q18: reviewer/fallback, complaint windows and incident owner/procedure.
Source: TDD rev 1.3 (PDF); machine-readable in 10-Sources/tdd-bundle/. Back to Scenario-Index · Traceability-Matrix · integration dependencies in Dependency-and-Regression-Table.