Status. Proposed design only. Nothing in this vault is DG client approval. No application, service or test has been executed; every scenario is Not executed. Fees and dates are open.
Per-client service charter (template)
Define value before payment. Bracketed fields are DG’s to fill; nothing is invented here.
| Field | Publisher (A) | Respondent (B) |
|---|---|---|
| Service / fee / start and end | [named service] / [fee] / [term] | [named service] / [fee] / [term] |
| Own deliverable and limits | [evidence review / permitted introduction / requested help]; no guaranteed response or deal | [eligibility review / permitted introduction / office hours]; no duty to respond or disclose private terms |
| Quantity / cadence / review window | [DG decides, if offered] | [DG decides, if offered] |
| Evidence and unmet definition | [exact output]; an introduction not made remains unmet if promised | [exact output]; a message sent is not an acknowledged introduction |
| Recipient / consent / stop route | [authorised contact / approved route]; stop the affected case immediately | [authorised contact / approved route]; own consent controls own data only |
| Complaint / remedy / rejection charge | [review role / windows / terms / escalation] | [review role / windows / terms / escalation] |